Customer Service: two words that keep me shopping at the same stores over and over and over again. Fred Meyer, Nordstrom, CostCo are a few companies that I return to again and again because I know that not only do they sell quality products, but if I have a problem with them, I know that they will stand behind the items they sell without making me jump through a bunch of hoops to get them replaced or returned.
Today I found another: Noble Collection. As a Harry Potter fan, my oldest daughter desperately wanted a Hermione's Time Turner for Christmas. Purchased by her grandmother, we received it back in October, although it wasn't opened until Christmas. When she opened it Christmas morning, we discovered that one of the screws that held it together was a little bent. A week later it fell out all together; my daughter was heart-broken. Promising to attempt to get a replacement, it sat on my desk for two weeks while I waited for her grandmother to return from vacation in Africa (yes, she was on safari... literally!) so I could get the order number from her, as yours truly had misplaced the packing slip.
Finally I got an email to the company yesterday, not holding my breath that this was going to be an easy exchange. I kept thinking I would have to go into a detailed explanation as to why we waited so long to return it if it was defective in the box... yadda, yadda, yadda. Boy, was I pleasantly surprised. In my inbox today was an email telling me that a replacement was on its way, no need to mail the broken one back in or anything. So happy that there are still companies that stand behind their products. Noble Collection has definitely earned a loyal customer.